Parent & Staff Communication

Keep parents and staff informed with integrated communication tools.

Send Announcements

Create Announcement

1. Go to Communication → Announcements

2. Click New Announcement

3. Enter details:

   • Title
   • Message
   • Attach files (if needed)
   • Recipients:
     • All parents
     • Specific class parents
     • Staff
     • Students

4. Schedule or send immediately

5. Click Send

Announcement Examples

• School holiday announcement
• Event notifications
• Academic updates
• Fee collection reminder
• Emergency alerts

SMS & Email

Send SMS

1. Go to SMS
2. Choose recipient group
3. Compose message (160 characters)
4. Send

Use Cases:

• Attendance alerts
• Fee reminders
• Event notifications
• Emergency alerts

Send Email

1. Go to Email

2. Select recipients

3. Compose email:

   • Subject
   • Body
   • Attachments

4. Send or schedule

Use Cases:

• Result notifications
• Event details
• Parent meetings
• Newsletters

Bulk Messaging

Send to Multiple Groups

Send same message to:

• All parents of Class 10
• All staff members
• Specific department
• Fee defaulters

1. Go to Bulk Send
2. Choose template or create new
3. Select recipients
4. Personalize (optional)
5. Send

Message Templates

Save templates for common messages:

• Absence notification
• Fee reminder
• Event invitation
• Performance notification
• Holiday announcement

Create templates in Settings → Templates.

Parent Portal

Parents can:

• View announcements
• Receive notifications
• Check student progress
• View attendance
• Apply for leave
• Pay fees online

Staff Communication

Staff Directory

Maintain staff contact information:

• Name and position
• Email and phone
• Department
• Designation
• Availability

Internal Messaging

Staff can message each other:

1. Go to Messages
2. Select recipient
3. Compose message
4. Send

Department Notifications

Send messages to:

• All teachers
• Specific department
• Class teachers
• Administrative staff

Event Notifications

Announce Events

Create event announcements:

1. Go to Events → New Event

2. Enter:

   • Event name
   • Date and time
   • Location
   • Description
   • Participants

3. Notify recipients

4. Track RSVP

Parent Involvement

• Event details
• Permission forms
• RSVP tracking
• Attendance confirmation

Emergency Alerts

Send Emergency Notification

For urgent situations:

1. Go to Alerts → Emergency
2. Select Send Emergency Alert
3. Enter message
4. All stakeholders notified immediately
5. SMS, Email, App notification sent

Alert Priority

• Critical: Immediate notification to all
• High: Sent to parents and staff
• Normal: Regular notification

Newsletters

Create Newsletter

1. Go to Newsletters → Create

2. Add content sections:

   • Highlights
   • Academic updates
   • Events
   • Achievements
   • Student news

3. Add images/attachments

4. Design template

5. Send to all parents

Newsletter Frequency

• Weekly
• Bi-weekly
• Monthly
• Custom schedule

Performance Updates

Send Progress Reports

1. Go to Reports → Parent

2. Select student/class

3. Choose report type:

   • Academic performance
   • Attendance summary
   • Behavior/conduct

4. Personalize message

5. Send to parents

Automatic Reports

Schedule automatic sends:

• Monthly progress
• After exams
• Quarter-end summary
• Annual review

Two-way Communication

Parent Queries

Parents can:

• Ask questions
• Request information
• Raise concerns
• Book appointments

Teacher Response

Teachers can:

• Reply to messages
• Set availability for meetings
• Provide guidance
• Track conversations

Chat & Messaging

Real-time chat with:

• Class teacher
• Subject teacher
• School administration
• Parents

Feedback Collection

Send Surveys

Collect feedback:

1. Go to Surveys → Create

2. Add questions:

   • Multiple choice
   • Rating scale
   • Open-ended

3. Send to parents/students

4. Collect responses

5. Analyze feedback

Feedback Topics

• Teacher performance
• School facilities
• Academic quality
• Food quality
• Transportation
• Event satisfaction

Call Management

Schedule Parent Meetings

1. Go to Meetings → Schedule
2. Select teacher and parents
3. Set date, time, topic
4. Send meeting link
5. Video call/in-person option

Meeting Records

• Maintain meeting notes
• Share follow-up actions
• Track progress

Integration with Devices

Multi-channel Delivery

Messages can be sent via:

• Email
• SMS
• In-app notification
• Push notification
• Postal mail

Channel Preference

Parents can set preferences:

• Which channels to use
• When to receive messages
• Language preference

Report & Analytics

Message Reports

1. Go to Reports → Communication

2. View:

   • Messages sent
   • Delivery status
   • Read receipts
   • Response rate

3. Export data

Communication Metrics

• Total messages sent
• Delivery rate (%)
• Response rate (%)
• Average response time

Common Tasks

Send attendance reminder?

1. Go to SMS/Email
2. Select fee defaulters
3. Compose message
4. Send

Schedule announcement?

1. Go to Announcements
2. Create new
3. Choose future date
4. Schedule

Collect feedback?

1. Go to Surveys
2. Create questions
3. Send link
4. Analyze responses

Send newsletter?

1. Go to Newsletters
2. Add content
3. Design template
4. Send to parents

Schedule parent meeting?

1. Go to Meetings
2. Select participants
3. Set date/time
4. Send link

Troubleshooting

Message not delivered?

• Check recipient contact details
• Verify phone/email format
• Check SMS/email balance

Bulk send too slow?

• Send in batches
• Schedule for off-peak time
• Check internet connection

Parent not receiving messages?

• Verify contact information
• Check spam folder
• Confirm opt-in status

Privacy & Compliance

• All communications encrypted
• Contact information protected
• GDPR compliant
• Data retention policies

Preferences

Configure Communication Settings

1. Go to Settings → Communication
2. Set:
   • Default channel preference
   • Message scheduling
   • Auto-responses
   • Archive settings

Language Support

Messages in multiple languages:

• English
• Spanish
• French
• Local languages

Next Steps

• Manage Students
• Track Attendance
• Collect Fees
• Schedule Exams